ServiceNow has become a go-to platform for IT service management due to its robust capabilities for service delivery, automation, and performance management. Out of its many capabilities, event-driven automation is a powerful mechanism for automating actions based on real-time events. By leveraging the use of event-driven automation, organizations can maximize workflow efficiency significantly, reduce manual intervention, and create records instantly.
In this tutorial, we are going to discover how event-driven automation is leveraged in ServiceNow to introduce utmost efficiency with a focus on the creation of correct records with the least possible errors and delays.

The Role of Events in Record Creation

Event-driven automation is an essential component of precise record creation in ServiceNow, particularly in the task of generating related or dependent records. Within multi-step workflows, multiple tasks or records will sometimes need to be generated one after another depending on the occurrence of a specific event.

Some essential types of events that can initiate precise record creation include:

System events: These can be activated by external systems, i.e., system downtime or infrastructure alert notification from monitoring systems.

User-triggered events: Events like a new incident or service request being raised by end users.

Scheduled events: Triggered by time-based conditions, e.g., scheduled checks, maintenance schedules, or automated updates.

Integration events: Events can be triggered by external systems to create related records, e.g., when a new employee is added via an HR system.

By creating event-driven automation, organizations ensure that records are created at the right time, with the right information, and in the right order, leading to more efficient service management and accurate tracking of data.